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Boost your Teams

Boost your Teams

Prepare, inspire, and motivate your teams so that, every day, they:

  • Prioritize Customer Satisfaction
  • Practice Empathy with Customers
  • Embrace a Proactive Attitude Instead of Excuses

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Boost your Leaders

Boost your Leaders

Inspiring leaders to transform the experience of both Employees and Customers by:

  • Building humanized and empathetic relationships
  • Guiding their teams towards a strong team spirit
  • Motivating employees effectively

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Taylor Made

Taylor Made

Designed to meet the specific needs of your organization, addressing key challenges such as:

  • The need to change specific team behaviors
  • The urgency of aligning all employees with the organization's values
  • The importance of proactivity in Customer Relations

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Testemonials

“…our deep gratitude for the inspired talk we presented during our event. We are committed to applying the principles you shared. We believe this change in mindset will make a significant difference in our interaction with customers and the quality of service we offer. SMERVE IT!”

André Brodheim, Vice President

“ Carla Carvalho Dias was incredible! She has a very positive and contagious energy! The content of the message and the way it communicates captures our attention until the end of its presentation. It makes us feel human, pulling on our emotions! Always with humor in the right doses! We look forward to the next opportunity to watch new content.”

Cláudio Gonçalves, National Director

“Carla was at an internal Zurich Portugal event to discuss how important it is to provide an authentic and memorable experience to customers on a daily basis. Highly energetic, pragmatic and engaging, she demonstrated – through a super inspiring and enriching intervention – how much she can raise awareness and how passionate she is about mobilizing people. Carla’s intervention resonated extremely positively with our audience.”

Helene Westerlind, CEO – Chief Executive Officer