Undercover Employee & Customer
Gain real insights into what your Customers and Employees truly think, say, and feel. Research is the foundation of success for any consulting project and the design or redesign of a Customer-Centric Culture.
Bootcamp “Personas & Pain Points”
To understand your customers like no one else, this two-day intensive workshop focuses on analyzing your Customer’s Journey within your organization. The final outcome will be a detailed Customer Journey Map and the identification of key pain points, fostering greater awareness and empathy within your teams.
Service Design
Long-term projects, customerized and always involving the entire organization. The focus is on leadership and the redefinition of organizational culture, guiding the company towards a truly Customer-Centric Culture.
