Carla Carvalho Dias | TEDxXardíndoPosío

For years and years companies struggle to get the best customer service they can! All companies around the world go through this obstacle over and over again and then the question comes up: Why is there always more terrible Customer Service stories than Good ones? Why are we not doing it right if we already know how important this is?
This is a problem that people have asked Carla to solve for the past 25 years. In this talk you will have access to data and 4 second videos that proves the origin of bad customer service and the reason why the investment in training might be useless.