{"id":402,"date":"2024-03-19T10:39:39","date_gmt":"2024-03-19T10:39:39","guid":{"rendered":"https:\/\/www.carlacarvalhodias.com\/ebook-2\/"},"modified":"2024-06-18T07:52:08","modified_gmt":"2024-06-18T07:52:08","slug":"ebook","status":"publish","type":"page","link":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/","title":{"rendered":"EBook"},"content":{"rendered":"<p>[vc_row el_class=&#8221;contactsPage ebookPage&#8221;][vc_column][vc_row_inner el_class=&#8221;content-inside twoColumns&#8221;][vc_column_inner el_class=&#8221;ebookImgCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;10584&#8243; img_size=&#8221;full&#8221; el_class=&#8221;ebookImg&#8221; css=&#8221;.vc_custom_1718697124700{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;ebookTextCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]Do you always feel well served as a customer?<\/p>\n<p>This question is enough for an almost universal answer: \u201cIt depends.\u201d Bad service exists and is widespread, although it is felt more in some cultures than in others. Fighting bad service may not be a war, but it is certainly a fight. Fighting bad service undoubtedly requires art, just like war. The author proposes a different war: a book of real stories chosen to share common techniques, strategies and tactics in what he has assumed as his life mission &#8211; to contribute to improving the culture of service in Portugal and, why not, in the world. Want to join the fight? So, I suggest you start by asking yourself: \u201cAm I a good customer?\u201d Is this also a war or a cog in the wheel of service culture?<\/p>\n<p>A book made to serve you in a war where everyone wins!<\/p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f363-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"363\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/402#wpcf7-f363-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"363\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f363-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required popupInput\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"NAME\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email popupInput\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"EMAIL\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required popupInput\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"COMPANY NAME\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Download\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;contactsPage ebookPage&#8221;][vc_column][vc_row_inner el_class=&#8221;content-inside twoColumns&#8221;][vc_column_inner el_class=&#8221;ebookImgCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;10584&#8243; img_size=&#8221;full&#8221; el_class=&#8221;ebookImg&#8221; css=&#8221;.vc_custom_1718697124700{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;ebookTextCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]Do you always feel well served as a customer? This question is enough for an almost universal answer: \u201cIt depends.\u201d Bad service exists and is widespread, although it is felt more in some cultures than [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-402","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EBook - Carla Carvalho Dias<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EBook - Carla Carvalho Dias\" \/>\n<meta property=\"og:description\" content=\"[vc_row el_class=&#8221;contactsPage ebookPage&#8221;][vc_column][vc_row_inner el_class=&#8221;content-inside twoColumns&#8221;][vc_column_inner el_class=&#8221;ebookImgCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;10584&#8243; img_size=&#8221;full&#8221; el_class=&#8221;ebookImg&#8221; css=&#8221;.vc_custom_1718697124700{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;ebookTextCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]Do you always feel well served as a customer? This question is enough for an almost universal answer: \u201cIt depends.\u201d Bad service exists and is widespread, although it is felt more in some cultures than [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/\" \/>\n<meta property=\"og:site_name\" content=\"Carla Carvalho Dias\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/carlacarvdias\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-18T07:52:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/ebook\\\/\",\"url\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/ebook\\\/\",\"name\":\"EBook - Carla Carvalho Dias\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/#website\"},\"datePublished\":\"2024-03-19T10:39:39+00:00\",\"dateModified\":\"2024-06-18T07:52:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/ebook\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/ebook\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/ebook\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"EBook\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/\",\"name\":\"Carla Carvalho Dias\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/#\\\/schema\\\/person\\\/a47ef3cc1ae402ffafc38c851107e476\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/www.carlacarvalhodias.com\\\/en\\\/#\\\/schema\\\/person\\\/a47ef3cc1ae402ffafc38c851107e476\",\"name\":\"wevolved\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g\",\"caption\":\"wevolved\"},\"logo\":{\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g\"},\"sameAs\":[\"https:\\\/\\\/www.carlacarvalhodias.com\",\"https:\\\/\\\/www.facebook.com\\\/carlacarvdias\",\"https:\\\/\\\/www.instagram.com\\\/carlacarvalhodias_oficial\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/carlacarvalhodias\\\/\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/CarlaCarvalhoDias_CCD\\\/featured\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"EBook - Carla Carvalho Dias","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/","og_locale":"en_US","og_type":"article","og_title":"EBook - Carla Carvalho Dias","og_description":"[vc_row el_class=&#8221;contactsPage ebookPage&#8221;][vc_column][vc_row_inner el_class=&#8221;content-inside twoColumns&#8221;][vc_column_inner el_class=&#8221;ebookImgCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;10584&#8243; img_size=&#8221;full&#8221; el_class=&#8221;ebookImg&#8221; css=&#8221;.vc_custom_1718697124700{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;ebookTextCol&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]Do you always feel well served as a customer? This question is enough for an almost universal answer: \u201cIt depends.\u201d Bad service exists and is widespread, although it is felt more in some cultures than [&hellip;]","og_url":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/","og_site_name":"Carla Carvalho Dias","article_publisher":"https:\/\/www.facebook.com\/carlacarvdias","article_modified_time":"2024-06-18T07:52:08+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/","url":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/","name":"EBook - Carla Carvalho Dias","isPartOf":{"@id":"https:\/\/www.carlacarvalhodias.com\/en\/#website"},"datePublished":"2024-03-19T10:39:39+00:00","dateModified":"2024-06-18T07:52:08+00:00","breadcrumb":{"@id":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carlacarvalhodias.com\/en\/ebook\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.carlacarvalhodias.com\/en\/ebook\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.carlacarvalhodias.com\/en\/"},{"@type":"ListItem","position":2,"name":"EBook"}]},{"@type":"WebSite","@id":"https:\/\/www.carlacarvalhodias.com\/en\/#website","url":"https:\/\/www.carlacarvalhodias.com\/en\/","name":"Carla Carvalho Dias","description":"","publisher":{"@id":"https:\/\/www.carlacarvalhodias.com\/en\/#\/schema\/person\/a47ef3cc1ae402ffafc38c851107e476"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.carlacarvalhodias.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/www.carlacarvalhodias.com\/en\/#\/schema\/person\/a47ef3cc1ae402ffafc38c851107e476","name":"wevolved","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g","caption":"wevolved"},"logo":{"@id":"https:\/\/secure.gravatar.com\/avatar\/161dfdc13024ad98cb4131fc501d56d9a1ff104fdd337423918c534b33b8fd9e?s=96&d=mm&r=g"},"sameAs":["https:\/\/www.carlacarvalhodias.com","https:\/\/www.facebook.com\/carlacarvdias","https:\/\/www.instagram.com\/carlacarvalhodias_oficial\/","https:\/\/www.linkedin.com\/in\/carlacarvalhodias\/","https:\/\/www.youtube.com\/c\/CarlaCarvalhoDias_CCD\/featured"]}]}},"_links":{"self":[{"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/pages\/402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/comments?post=402"}],"version-history":[{"count":2,"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/pages\/402\/revisions"}],"predecessor-version":[{"id":10586,"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/pages\/402\/revisions\/10586"}],"wp:attachment":[{"href":"https:\/\/www.carlacarvalhodias.com\/en\/wp-json\/wp\/v2\/media?parent=402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}