Carla Carvalho Dias
To serve our Customers we need to train our people!
Did you know that 67% of Customers say they are willing to pay more for a good experience?
And that 57% of Customers claim to have stopped buying because of poor service?
(Salesforce’s State of the connected Customer)
If we demand training from an athlete to get results, how can we expect a good service if we don’t train our people?
Do we have the legitimacy to demand an empathic treatment from the Client if we do not teach, inspire and train our people?
Training or in-service training goes far beyond any script or set of rules that many insist on not following.
The involvement of teams, awareness, sharing stories and techniques with a lot of training in pairs or individual are characteristics present in any training action I develop.
Let’s train your team with the best practices to serve your Customers?
Serve, Engage, Mark
Target Audience:
All people in direct contact (in person, telephone and online) with the customer.
Program:
Duration: online 4 days | face-to-face 2 days
Analyze, Lead, Develop
Target Audience:
To all people with leadership, supervision or coordination roles.
Program:
Duration: online 4 days | face-to-face 2 days
Engage, Know, Sell
Target Audience:
Commercial/sales teams.
Program:
Duration: online 4 days | face-to-face 2 days
Know, Develop, Implement
TAYLOR MADE training, or made for each company, is completely personalized.
It is often justified in very specific business cases such as dental clinics, gas stations or a business whose team is composed of several functions and intends to work in a transversal way.
This type of training requires a detailed briefing to be designed before it takes place, guaranteeing the greatest impact on that training to promote a greater and better service culture towards better Customer experiences.
