Speaker

“i am because we are”

Carla Carvalho Dias

If you could change one of your team's behavior what would it be? But... just one!

To serve our Customers we need to inspire our people!

My training in Mechanical Engineering and my passion for personal transformation and organizational culture led me to discover the potential of developing the Customer experience and service culture.

After more than 25 years of consulting, the next steps came with the desire to share my experience:

– I wrote 2 books which sold more than 10,000 copies, “TOP SERVICE” and “THE ART OF WAR IN CUSTOMER SERVICE”

– I learned to communicate in 5 languages

– I created “THE SMERVE MOVEMENT®“ to help me fulfill my mission of inspiring people with a set of unique attitudes that develop the will to “smile and serve“.

Today I make known my life mission to the world as an International Keynote Speaker specializing in:

– LEADERSHIP AND BUSINESS CHANGE (business restructuring and reorganization)
– SERVICE CULTURE (CX, EX, UX, Customer & Employee Journey)

Real stories and the latest trends in creating unique Customer experiences are used to raise awareness of leaders and their people regarding the individual impact of each on the company’s results.

Let’s inspire your team and use the power of each one with your client?

FACTS

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boost your team

The logic of “we’ve always done it this way” becomes an enemy when we want outstanding Customer experiences. The awareness of the importance of attitude to service is a key factor of success for any company that wants to think about the Customer.

BOOST YOUR TEAM lectures are specific to raise awareness and motivate your teams to deal positively with the great challenges of their daily lives so that they can ensure humanized relationships that benefit all people and, of course, their results!

LET’S SCHEDULE A BOOST YOUR TEAM LECTURE?

testimonial

"An hour and a half of team motivation capable of far surpassing the available material incentives."

Alcino Lavrador

General Manager - PT Inovação

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boost your leaders

Servant Leadership: emotional intelligence, esprit de corps and clear communication. Essential for a mobilizing leadership that inspires people to smile and serve, an attitude and function that goes far beyond the human resources department.

BOOST YOUR LEADERS lectures are moments of inspiration designed to impact leaders to act with attitude and empathy to be able to transform teams and customer experiences into smiles and results.

LET’S SCHEDULE A BOOST YOUR LEADERS LECTURE?

testimonial

"I have witnessed her inspiring talk in April 2019 at Frontiers in Service 2019… It was probably one of the most original and thought-provoking speeches."

AVI LIRAN

Delivering Delight – Singapore

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TAYLOR MADE

Each company has a unique set of values and DNA that must be cultivated.

TAYLOR MADE lectures, or tailored to each company, are fully customized, require a detailed briefing to design and validate the perfect kick off to ensure the necessary impact to align their people, their attitudes, their behaviors, their aspirations, their expectations, their goals and, of course, their results.

LET’S SCHEDULE A TAYLOR MADE LECTURE?