Let’s create better leadership, better service and happier people.
TO SERVE YOUR CUSTOMERS YOU NEED TO INSPIRE YOUR PEOPLE!
The new reality of our world is anything but static, so, every day is an opportunity to inspire and create better leaders, better service experiences and happier people!
I learned to communicate in 5 different languages to make my mission clear, to promote the Service Culture.
I believe that companies with a strong Service Culture are the ones that stand out and will last, they are the ones that are capable of inspiring and transforming smiles into results because they work on the attitudes, agility, flexibility and resilience of their people.
I created THE SMERVE MOVEMENT® to inspire people through a set of unique attitudes that arouse a permanent desire to “smile and serve”.
I’ve inspired more than 300,000 people, in more than 6 countries and in more than 50 business areas as an International Keynote Speaker, Consultant and Trainer.
I am specialized in the development of Culture and Customer Experience and work with: Leadership; Customer Journey Mapping; Service Design; Restructuring and Reorganization Processes and Relationship Dynamics.
"I AM BECAUSE WE ARE"Carla Carvalho Dias
Let’s take the first step to raise awareness and inspire your team about the impact each one can have on the company's results?
With real stories and sharing the latest studies, I raise awareness and lead leaders and their people to develop an essential attitude to begin the process of creating or nurturing their Service Culture.
The importance of the Customer experience is often forgotten or even underrated.
Awareness is the first step towards change.
Let's talk about the best ways to inspire your people?
"SERVE YOUR CUSTOMERS,
DESIGN YOUR SERVICE"Carla Carvalho Dias
Let's talk about how to design and streamline the service culture that will make you unique?
Systems and processes are the architecture of the service culture. Controlling its accuracy becomes more necessary when it depends not on one but on the attitude of all people. Developing a customer-centric service culture is crucial and requires the adaptation of processes, structures and, above all, attitudes that can inspire and prepare people to elevate the service to their customers. The objective is to create a remarkable experience, to the point of generating the desire to recommend your brand, or your company.
Let's talk about the best way to design and improve your service culture?
"TOP SERVICE, IT'S YOUR CHOICE"Carla Carvalho Dias
Let's talk about how to align and mobilize your employees towards a customer centric culture?
The true potential of people develops not only when they are shown the way, but when each one discovers the purpose of following it.
There may be good service without training, but it's leaving your company's culture to chance.
There is no good service without technique and training as there are no winning athletes without training and technique.
Let's talk about the best way to train your people in a service culture?
the smerve ® movement
Let’s inspire people to smile and serve.
CARLA CARVALHO DIAS
do you smerve ®?
SMERVE®, smile and serve!
Two essential behaviors to transform your culture into a Service Culture. I put them together in one word – SMERVE® – to explain such a simple attitude, and to be genuine, it has to be worked on every day with everyone in the company, promoting awareness of the power that the people have to transform your company, your structure, its processes and its attitudes in a business model totally centered on the experience that the customer wants and expects from you, your people and your brand at ALL points of contact.
if you smerve ®
Albert Einstein once said that “Only a life lived for others is worthwhile”. Every day I come across so many people, so many lives that, in a more anonymous or visible way, fulfill their purpose of surprising and serving with a smile. The desire to share good examples and reward in what I consider the most important way, with recognition, inspired me to create an action to make known and recognize people and brands that deserve visibility for the top service they provide in Portugal and in the world. Don’t be surprised if one day you receive the recognition – YOU SMERVE®, YOU DESERVE!