I NEED TO KNOW WHAT MY CUSTOMERS THINK, FEEL AND SAY ABOUT MY SERVICE!
For over 25 years, the practice of infiltrating myself into organizations has proven to be one of the most valuable assets in every consulting project I do.
There are many cases where the company resolves its processes and systems against the genuine will of all its Customers.
Immersive research is the foundation of success for any consulting project that I design or redesign to guide the company and its people towards a Customer Centric culture.
With UNDERCOVER EMPLOYEE & CUSTOMER, we will really know, without filters, what your Employees and Customers think and feel.
Duration: 2 or 4 days