How to take advantage of the outbreak and create outstanding Employee or Customer Experiences?
“They ask me to think outside the box but I don’t have any budget!” something I got used to hear along the years. What if we change this for “They ask me to think outside the box and I don’t have any budget!”.

There are a lot of people who can’t stay home.
Those people go beyond the professionals of health, security and aviation, and unfortunately, there are also people that are exposed to the danger on goods that are not essential.

“É frequente o top management acreditar que quem precisa de formação são os outros!”

“Só existe um cliente, escreve-se com letra maiúscula e é aquele que nos escolhe para fazer negócio”

De há uns tempos ou anos para cá as expressões “serviço ao cliente”, “serviço de excelência” ou “atendimento” passaram a fazer parte de muitos dos temas do dia ou dos discursos de todo e qualquer evento de empresa.