TOP NEWS - Carla Carvalho Dias

Serviço ao Cliente: Novos desafios, novas técnicas?

Revista: Qualidade | Edição 1 de 2021 O serviço ao Cliente ou, como lhe prefiro chamar, as experiências Cliente marcantes estão na ordem […]

Downsizing / Reestruturação? Se é preciso fazer, que seja bem feito!

Downsizing/Reestruturação? Se é preciso fazer, que seja bem feito!

Cultura de Serviço no Regresso ao local de trabalho! Surpreenda, Comunique, Tolere.

Muitas são as empresas que estão já em fase de “voltar ao escritório”. Na sua grande maioria estão a fazê-lo de forma faseada […]

Eventos empresariais e “Como vencer o medo?”

Entrevista por Olga Teixeira na revista Event Point nº 36 (pág. 84) Nunca os eventos foram tão necessários e nunca se fez tão […]

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